We want your Atelier Mir experience to be simple from the moment you place your order to the moment your bag arrives.
Shipping
Each Atelier Mir order is carefully prepared and packaged before leaving us.
Order processing
Orders are typically processed within 2–3 business days. During periods of high demand, processing may take slightly longer.
Delivery
Once your order has been dispatched, you will receive a confirmation with your tracking information.
Estimated delivery times are:
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India: 3–7 business days
Delivery times may vary depending on your location, courier availability, customs, or other circumstances outside our control.
Please ensure that your shipping address and contact details are correct when placing your order. Atelier Mir cannot be responsible for delays or failed delivery caused by incorrect or incomplete information.
Packaging
Every Atelier Mir bag is carefully prepared and presented in our signature packaging, designed to make receiving your bag feel as considered as the bag itself.
We ask that you keep the original packaging until you are certain you would like to keep your purchase.
Payment
Atelier Mir currently accepts prepaid orders only.
We accept the payment methods available at checkout. Cash on Delivery (COD) is not available.
Your order will be processed once payment has been successfully received.
Returns
We want you to be completely comfortable with your purchase.
If your Atelier Mir bag isn't right for you, you may request a return within 14 days of receiving your order.
To be eligible for a return:
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The bag must be unused and in its original condition.
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It must not show signs of wear, marks, damage, or alteration.
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All original packaging, tags, and accessories must be included.
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The return must be requested within 14 days of delivery.
Items that have been used, damaged, altered, or returned without their original packaging may not be accepted.
How to request a return
Please contact us at hello@ateliermir.com with your order number and the reason for your return.
Our team will provide the return instructions.
Please do not send an item back before your return has been approved.
Refunds
Once your return has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges, if applicable, may not be refundable.
Damaged or incorrect orders
Every bag is inspected before it leaves us.
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs of the issue.
We will review the situation and work with you to resolve it.
Questions
If you have any questions about your order, shipping, or returns, please contact us at:
hello@ateliermir.com
We are here to help.
Atelier Mir